odibet Privacy Policy

odibet ("the Company", "we", "us", or "our") operates the online betting and casino platform accessible at odibet.bid. This Privacy Policy ("Policy") describes how odibet collects, processes, stores, and protects the personal data of individuals ("you", "the User", or "the Player") who access or use any part of the odibet platform, including the website, mobile interface, customer support channels, and any associated promotional communications.

odibet is committed to handling your personal information responsibly and in accordance with internationally recognised data protection principles. While Bangladesh's own data protection framework continues to evolve, odibet voluntarily aligns its data practices with globally recognised standards, including principles derived from the General Data Protection Regulation (GDPR), to ensure the highest level of protection for our players.

This Policy should be read alongside the odibet Terms and Conditions, which govern your use of the platform as a whole. In the event of any conflict between this Policy and the Terms and Conditions regarding data-specific matters, this Policy shall prevail.

odibet collects several categories of personal data depending on how you interact with the platform. The table below summarises what we collect and why each category is necessary:

odibet does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data. If any such information is incidentally disclosed to us during the course of customer support interactions, it will not be processed for any purpose and will be deleted promptly.

odibet collects personal data through the following channels and methods:

• Direct registration: When you create an odibet account, you provide identity and contact information directly through the registration form.
• KYC verification: When you complete identity verification, you upload copies of government-issued documents such as your National Identity Card (NID) or passport.
• Financial transactions: When you make deposits or request withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, payment reference data is captured as part of the transaction record.
• Platform usage: Your interactions with the odibet website and games are recorded automatically through server logs, session tracking, and analytics tools.
• Customer support: When you contact our support team via email or live chat, the content of those communications is recorded for service quality and dispute resolution purposes.
• Cookies and similar technologies: As described in Section 7, odibet uses cookies to collect technical and usage data automatically when you browse the platform.
• Third-party verification services: Where identity or payment verification requires engagement with a third-party provider, that provider may share verification outcome data with odibet.

odibet uses the personal data it collects for the following specific purposes, each of which is tied to a legitimate operational or legal requirement:

• Account creation and management: To establish, maintain, and administer your odibet player account, including processing login authentication and account recovery requests.
• Age and identity verification: To confirm that you meet the minimum age requirement of 18 years and that your identity matches the details provided at registration, in compliance with responsible gaming obligations.
• Payment processing: To securely process your deposit and withdrawal requests through your chosen Bangladeshi payment method, and to maintain a complete and accurate transaction history.
• Fraud prevention and security: To monitor account activity for signs of fraudulent behaviour, money laundering, account sharing, or other prohibited conduct, and to take appropriate protective action where necessary.
• Responsible gaming compliance: To monitor player behaviour patterns that may indicate problem gambling, to enforce self-exclusion requests, and to apply deposit and loss limits requested by the player.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with account-related matters in a timely and informed manner.
• Platform improvement: To analyse aggregated usage data in order to improve platform performance, fix technical issues, and develop new features that better serve Bangladesh players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, subject to your stated communication preferences. You may opt out of marketing communications at any time by contacting our support team.
• Legal and regulatory compliance: To fulfil any obligations arising from applicable laws, court orders, or lawful requests from competent authorities.

odibet processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity involved:

• Contractual necessity: Processing required to fulfil the contract between you and odibet — including account registration, payment processing, and customer support — is conducted on the basis that it is necessary for the performance of that contract.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, age verification, and financial crime prevention obligations.
• Legitimate interests: Processing conducted on the basis of odibet's legitimate business interests, including fraud prevention, platform security, and analytics — provided those interests are not overridden by your rights and interests.
• Consent: Where processing is not otherwise justified on the grounds above — particularly in relation to marketing communications — odibet will seek your explicit consent and will respect any subsequent withdrawal of that consent.

odibet shares your personal data only in the circumstances described below. In all cases, data sharing is conducted on a need-to-know basis, with appropriate contractual safeguards in place:

• Payment service providers: When you make a deposit or request a withdrawal, your payment reference details are shared with the relevant provider (such as bKash, Nagad, Rocket, Upay, or a partner bank) solely for the purpose of processing that transaction.
• Identity verification partners: Where required to complete KYC checks, your identity documents may be processed by a third-party verification service engaged by odibet. These partners are contractually bound to process your data only for verification purposes.
• Game technology providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical session data necessary to deliver their games within the odibet platform. These providers do not receive your financial or identity data.
• Analytics and security providers: Aggregated or anonymised usage data may be shared with analytics tools to help odibet understand platform performance. Individual player data is not shared in identifiable form for this purpose.
• Legal and regulatory authorities: odibet may disclose your personal data to law enforcement agencies, courts, or regulatory bodies if required to do so by law, court order, or in connection with the investigation of suspected financial crime or fraud.
• Business transfers: In the event of a merger, acquisition, or transfer of odibet's business operations, player data may be transferred to the successor entity, subject to equivalent privacy protections being maintained.

odibet uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The types of cookies used by odibet are as follows:

• Strictly necessary cookies: These are essential for the platform to function correctly. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: These remember your preferences — such as your language settings, last visited game category, and responsible gaming tool configurations — to provide a more personalised experience on return visits.
• Analytics cookies: These collect anonymised information about how visitors interact with the platform, such as which pages are most visited and which features generate the most engagement. This data is used solely for platform improvement.
• Security cookies: These help detect and prevent fraudulent activity, including detecting unusual login patterns, multiple account access from the same device, and automated bot activity.

You can control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of the odibet platform, including your account login. odibet does not use third-party advertising cookies or cross-site tracking cookies for the purpose of serving advertisements on other websites.

odibet takes the security of your personal data seriously and implements a multi-layered approach to data protection. The security measures currently in place include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the odibet platform.
• Encrypted storage of sensitive data fields, including identity document references and financial account numbers, within our databases.
• Access controls: Personal data is accessible only to odibet employees and authorised partners who genuinely require it for their job function. Access is governed by role-based permissions and regularly reviewed.
• Two-factor authentication (2FA) for internal system access by odibet staff with access to player data.
• Regular security audits and penetration testing conducted by independent security professionals.
• Incident response procedures: In the event of a data breach that poses a risk to your rights, odibet will take immediate containment action and notify affected players without undue delay.

odibet retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable law. The following general retention principles apply:

• Active accounts: Personal data associated with an active odibet account is retained for the full duration of your account relationship with us, plus any legally required period thereafter.
• Closed accounts: Following account closure — whether voluntary or initiated by odibet — your personal data is retained for a minimum period of five (5) years to comply with financial record-keeping obligations and to facilitate the investigation of any disputes or fraud claims that may arise after closure.
• KYC documents: Identity verification documents are retained for the period specified by applicable financial crime prevention obligations, which is typically five (5) years from the date of last transaction.
• Marketing data: If you have opted out of all marketing communications and your account has been closed, marketing preference data is deleted within 90 days of the opt-out or account closure date, whichever is later.
• Support communications: Customer support transcripts and email correspondence are retained for two (2) years from the date of the interaction, unless they relate to an ongoing dispute or regulatory matter.

When personal data is no longer required for any legitimate purpose, odibet securely destroys or anonymises it in accordance with its internal data lifecycle management procedures.

odibet respects your rights in relation to your personal data. Depending on the circumstances of your request and the applicable legal framework, you may exercise the following rights by contacting our support team:

To exercise any of the above rights, please submit a written request to [email protected] with the subject line "Privacy Rights Request". odibet will acknowledge your request within 5 business days and respond substantively within 30 calendar days. In some cases, odibet may need to verify your identity before processing a data rights request.

The odibet platform is strictly intended for adults aged 18 years and above. odibet does not knowingly collect, store, or process personal data from any individual under the age of 18. If odibet becomes aware that personal data has been collected from an individual who is under 18 years of age, that data will be deleted immediately and the associated account will be permanently closed.

Parents and guardians who believe that a minor may have accessed or registered an account on the odibet platform are encouraged to contact our support team without delay at [email protected]. odibet will treat all such reports as high priority and take immediate action to investigate and resolve the matter.

The odibet platform may contain references to third-party game providers and payment partners whose services are integrated within the platform. While odibet takes care to work only with reputable and trustworthy partners, this Privacy Policy applies solely to data processed by odibet directly. odibet is not responsible for the privacy practices of third-party service providers who operate under their own separate privacy policies.

Players are encouraged to review the privacy policies of any third-party service — including mobile financial service providers such as bKash, Nagad, and Rocket — when sharing personal data directly with those providers outside the context of the odibet platform.

odibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, odibet will notify registered players via email to the address associated with their account, and will update the "Last updated" date displayed at the top of this document.

Your continued use of the odibet platform following the posting of any revised Privacy Policy constitutes your acknowledgement of the updated practices. If you disagree with any changes to this Policy, you should cease using the platform and may request account closure by contacting our support team.

We recommend that all odibet players review this Policy periodically — particularly before making new deposits or engaging with new platform features — to stay informed about how their personal data is being handled.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way odibet handles your personal data, please get in touch with our dedicated support team using the contact details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy matters: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Support Hours: 24/7 · Bangladesh Standard Time (UTC+6)
• Response time: Acknowledgement within 5 business days; substantive response within 30 calendar days.